1. How to request deletion
Write to the contact email on this page with the subject “Data deletion”. You can request it as an iMarketing user, as a client organization, or as the owner of an Instagram, Facebook or TikTok account that was authorized in iMarketing, even if you do not have an iMarketing account.
Each request is handled by a person on the iMarketing team: there is no form and no automated process. We will confirm by email once it is done.
2. What to include in the request
The name of the organization or client in iMarketing; the network or networks (Instagram, Facebook or TikTok) and the username of the connected account; and whether you want to delete only the connection or also the content and the iMarketing account. To protect other people's information, we may ask you to confirm that the account is yours.
3. What is deleted
For connected accounts: the access and refresh tokens and the stored identity (identifier, username, account type and permissions). If you request it, also the content prepared in iMarketing, the uploaded files and the iMarketing account and organization data.
Content already published on a social network stays on that network: iMarketing does not delete it there. It is deleted from the network itself.
4. What may be kept
A minimal technical record, without tokens, that documents the action (what was deleted and when), for security and to show that the request was handled; and whatever a legal obligation requires to be kept.
5. Revoking access yourself
At any time, without writing to us: disconnect the account from the client's connections in iMarketing, or revoke the authorization from the network — on Instagram, Settings → Apps and websites; on Facebook, Settings → Business integrations; on TikTok, from your account's security and apps settings. Once revoked, iMarketing can no longer use the token.
6. Contact
To request data deletion, write to rtd1393@gmail.com. See also the Privacy Policy.